Bluebridge Cook Strait Ferry Picton Terminal

Bluebridge, youre the worst company Ive experienced I booked a ferry with a car from South to North 2 months in advance, they cancelled my booking 10 hours before. No availability until the next month, so Ive to wait one month in Picton ? I drop off my rental car in an other city (before the date), I paid some fees, I bought a flight to CHC to WEL, and I rented a new car to WEL to CHC, I spent $2000 extra thanks to your incompetence and some delay in my roadtrip. You broke my plans. I tried to call you during your opening hours, no one answered me, is it professional ? I understand you can have some mechanic issues on your boat, but youre supposed to be a company (so professional), you will have been able to foresee this, you should have find us a solution with another date (not a month after), or have a spare boat. How can you be so bad ? I hope your business becomes like the Titanic. Youre the shame of NZ.
Apr 1st, 2023

Apr 29th, 2023

Smells like urine, dirty carpets, same cinema movie on rather than changing it, railings and glass look like they havent been cleaned in a long time. Hygiene should be #1 over covid times you would think? Also for nighttime ferry it would be wise to dim lights - not have bright white at 3am. Only the load on/check in staff are polite & onto it, but most of my experience with cafe staff has been poor and inattentive, however the odd few are lovely. LONG overdue for some SERIOUS upgrades. Not worth the money and delays are inconvenient + very tiring. Overall not impressed whatsoever.
Apr 4th, 2023

Booked the Connemara 21/3/2023 Terrible trip, sat in lounge area as all seating had people lying across them asleep taking up most seating available, the lounge was terrible with the smell of the out of order toilets wafting thru the ferry, one in use out of three. Bar only open for half hour after sailing started, closed then opened again one hour before arriving in Picton, service was dismal, will be using the Interislander from now on.
Apr 2nd, 2023

Two times canceled our ferry. Staff in office was nice but they didn't help us at all. We are quite upset and it is hard to belive that they canceled our ride and try to change booking from ride on 3.4. to 24.4.!!! Really? Many times said us that there is no way to go earlier. When we bought a tickets with Interislander for 8.4. and come back to Bluebridge for money they said to us that we can wait for the next morning and they will probubly take us..really??
Apr 1st, 2023