Jessenka Kennels and Cattery

Recently had a situation arise and Jessenka were so accomodating. Such a relief to not have to worry about our pup. Belle was out having fun we arrived and was so nice to see her playing with other dogs and clearly having a great time. I definitely think we missed her more than she missed us
May 28th, 2022

Jan 5th, 2023

Nov 28th, 2022

Always happy to leave dogs there
Oct 16th, 2022

A real shame as this is well located and seems to be a good facility - I went to collect my dogs as arranged on Thursday morning only to be greeted with a rather abrupt 'You're early'. This wasn't true as we'd arranged to collect our dogs during the Thursday morning opening period. The situation didn't get any better when I offered to help only to be given a gruff 'No' response as the gentleman walked away. I suspect he hadn't managed to get our dogs ready in time as they were still outside, according to him, when I arrived and as such he was somewhat on the back foot. When I pointed out that I didn't really appreciate being greeted in this manner he became very defensive, told me I was being rude (Which I wasn't) and I was left to sort the dogs out myself. When my credit card wasn't accepted I pointed out that it would have been good to have known this only to be told 'Well it says so on our website' at which point he simply walked away to go and help another person who had subsequently arrived. Rest assured we won't be using this facility again as basic courtesy and customer service seem to have been skipped during my dealings with them. We used them as the kennel we normally use was full this week. This is very much lesson learned for me and I'd suggest you look elsewhere - Perhaps I caught the chap on a bad day. Who knows but that's no excuse for blatant rudeness and a disregard for any kind of customer service. Avoid.
Sep 14th, 2022