Tasman Autowash/Forklifts

Wouldnt use again the water blaster only had about 2 seconds of pressure every 30 seconds couldnt even get my van clean
Mar 17th, 2023

Jan 5th, 2023

Super rude staff and vacuum head was broken and charges $2 for 2 min.
Oct 31st, 2022

Used the card facilities for the purchase of $10 worth of tokens and was charged $10.50 as they sneak a 50 cent card surcharge in. Receipt printed out but no tokens were dispensed. Walked straight over to the office and struck an employee who showed his doubts towards me. He walked over to the machine put a $2 coin in and received a token. He then looks at the receipt I had just handed him and said this was is time stamped from yesterday night. I questioned him why he has so much distrust and asked him to check the CCTV which would back up everything I said. He told me he is only an employee and would need to see my bank account. I had to log on to my bank and had to hand him my phone with my personal bank information on it. He still doubted me and had a second look at it again. It was clearly obvious that this transaction had just been done and the fact I told him to check the CCTV footage clearly showed I was being upfront. I did have a bit of a go at him about accusing me of lying about this as I was the one being ripped off and felt it was being turned around on me! He said in one sentence he was not accusing me and in another sentence said he cant trust anybody? I have been coming here for years and after this incident will unlikely return for my weekly vehicle wash. This also caused me to be late for work. Imagine if this happened when no staff were here? This would of likely been a lot harder to convince your untrusting staff and after looking at other reviews it appears this isn't the first time something like this has happened! Word of advice: 1: Sort your card facilities out so the receipt has the correct time and date stamp. 2: Sort your token machine out so it actually dispenses tokens upon card payment. 3: Use your CCTV footage rather than being intrusive into customers mobile phones and bank accounts. 4: Educate your staff on being more customer focussed and less defensive. Service: Full body wash
Jan 28th, 2022

Dec 26th, 2021