YHA Nelson

May 2nd, 2023

Apr 10th, 2023

Apr 10th, 2023

Apr 6th, 2023

Terrible experience. Dont waste money!! When I originally checked in I thought the man at the front (I think his name is Royce) was kind and helpful, however dont let his smile fool you. My friend was not able to stay at the YHA due to limited availability, and was staying at another hostel. She ran into an issue where she needed help, so she came to the lobby of the YHA to find me and get help. The man up front refused her to see me, and disrespected her entirely by telling her that he would not help her. When she asked if he could go get me or walk her back to me, he said I find it funny how you keep repeating yourself when Ive made it clear that I am not going to move from where I am standing. I eventually came out front and saw her in the lobby crying. He looked over and smirked at me. After I came back from helping her, I was on a phone call and he rudely interrupted me and said I hope you know that your friend is not allowed here at the hostel. Later that day (after I already checked in) I called because I asked for the PIN number for after hour arrival, and he said I cant help you right now, just call when you get here tonight. I called later and there was no answer or way that I could get into the hostel. Fortunately, someone from the hostel came out and helped me. As far as the hostel itself, I did not find the atmosphere warm or inviting. The private room I paid A LOT OF MONEY for was dirty, very small, and smelled bad. The bed was felt like springs and metal, with no comfort to the mattress. There was no charging station by the bed. The sheets and pillow case had dirt all over it when I arrived. The bathroom wasnt cleaned and had hair and dirt on the sink and toilet. I highly recommend going to bridge back packers which is where my friend stayed. I visited her and it was a lovely experience. Also, I have noticed that the YHA replies to peoples unsatisfactory reviews on here and gets defensive, and puts the blame to the costumer. This is the exact unprofessional and rude behavior I experienced.
Mar 20th, 2023