Quay Cars LMVD

I bought a Hi ace in November last year 2022 and still have not received it. Ryan is not answering emails or phone, a bit of a worry?
May 1st, 2023

I would not recommend this trader. He will communicate with you just fine and then drop off as soon as you pay for your car. After more than 3 months of waiting for our car to arrive (paid for in full) Ryan simply stopped answering his phone or emails. He is not MTA registered so there is no way of holding him accountable for his dodgy business practices. We lost so much trust in him as a dealer we sent a friend in person to check he even had the car, concerned he may have gone out of business and lied to us about it. In the end, after 3 months of being very understanding, we managed to put enough pressure on him that he begrudgingly allowed us to terminate the contract. I can't express enough the relief it was to be done with this awful dealer. You may notice his landline inbox is so full you can't leave him a message. Please take this as a warning sign. Find a car from somebody else.
Apr 18th, 2023

I've been sitting on this review. Hoping to cut this dealership some slack. However, I think it's only fair to warn people buying a vehicle here. I brought a car with the free nationwide delivery. This was a great selling point for me living in Dunedin working full time at a new job and not being able to take leave. After querying the delivery time after a few weeks, I was told delivery time frames cannot be guaranteed and they have no control over transportation. Communication was definitely lacking and I found myself questioning the customer service. We settled on my family driving it to me and be given petrol money for the delivery and return. I have now had the car for about 8 weeks and an error message has appear on the dashboard. I emailed and rang to advise and I was told to bring to a garage get them to scan and restart the system. So I brought to a garage and they found that it was linked to a broken motor fan. They fixed it and rescanned and everything was well. It was a pricey hit at about 1k, I had to use my credit card as they wouldn't invoice the dealership directly. I was struck with a concerning conversation with the dealership being advised "it might not sit well with their insurance". I do hope they will be supportive as they have told me the car has a warranty of 1 year and I could take it to a local garage. My next step if it isn't reimbursed in full is speaking to a lawyer. If anything changes, I will come back and adjust my review as appropriate.
Apr 16th, 2023

Couldnt be happier with our decision to purchase with Quay cars. We are not based in Nelson so were purchasing the vehicle sight unseen and relying on comms with the dealership and a pre purchase inspection. Ryan was superb. Great communication all the way through. Very easy to deal with. Followed up on what they said they would do. Even dropped it to the airport for our arrival. The vehicle in the end actually exceeded our original expectations. Wouldnt hesitate to recommend these guys to others based on our experience.
Mar 15th, 2023

I found the team at Quay Cars great to deal with. Ryan was prompt in his replies to my inquiries about the Suzuki Swift I have now bought from this company. Service was positive and friendly, and Im confident that it will continue to be so.
Mar 11th, 2023