Matauri Bay Holiday Park

Apr 1st, 2023

Mar 30th, 2023

Mar 13th, 2023

Mar 11th, 2023

Beautiful beach! But just don't stay in the yellow caravan...it's ready for the dump and shouldn't be rented out to anyone! Water pump didn't work in the caravan from the very start and needed to be ripped out and totally replaced so couldn't use the water, would have been nice if it was checked beforehand. The whole caravan was falling apart, windows had massive gaps when closed, ceiling carpet was falling away from the structure of the caravan, moldy curtains. Had family staying in 3 of the other caravans and only 1 out of 4 that was in a decent standard. The only amazing thing about the place was the land and the beach. Reply from owners response.... If it was ordered beforehand, why wasn't the person that booked it notified or even on the day we checked into that caravan?...but no, nothing at all was said so I'm sorry that is incorrect regarding the water pump as the day we arrived we filled the water pump and found out that it wasn't pumping the water so I went to the office/reception and the lady I spoke to that was very helpful got the maintenence guy to come out straight away to check it out, she told me herself that the spring had fallen out and it needs to be ripped out and replaced. I had to come back a few hours later and thats when I got told they need to order a part in so the part was not actually ordered beforehand as no body knew anything about it until I came to reception and reported it. I got told by a guy in reception "it is what it is".....LOL what a response when we had just spent well over $2000+ at your holiday park, we couldn't get another caravan because it was all booked up. I would have thought the maintenence would be checked regularly especially on the old onsite caravans. In regards to the constant changes that in fact was during Covid lockdowns and as it was a worldwide pandemic, we had to postpone to the next year, yes the dates had to change as it was a new year and a group of 19 people had to get the time off work...we did appreciate that, thank you. Glad to hear the on site accommodation is going to be checked for mold for your future customers.
Mar 6th, 2023