West End Medical Centre

Called receptionist, was put on hold for 6 minutes then they hung up without notice, called back and asked what happened, they laughed didnt answer and didnt apologise. Very rude. Every time we try make a booking have to call multiple times to get an appointment they make it harder then it should be especially when young kids are sick its very disappointing I dont understand why they cant just give you a time like everywhere else does instead of all the messing around waiting. Every time the receptionist asks personal questions about whats wrong and say have to wait until they talk to the doctor first, like they are choosing who they want to see, you should just be Able to call book in a time and speak about whats wrong with the doctor privately when you see them rather then telling someone who doesnt know anything about medicine whats wrong and then being told to wait all day for a call back.
Oct 9th, 2022

So far very happy with them. Very attentive.
Oct 18th, 2022

In. Blenheim. At. Moment. Moving. Back. To. Northland to. West. End. Medical. And. Whangarei. Service. I. Have. Received. Is. Great. When. Blenheim. Drs. Wouldn't. Give. Me. Gabapentin. For. Crainptmy. Pain. Ie. Nerv. Pain. This. Drs. Did. And. Soved. Nerv. Pain.
Oct 17th, 2022

Very rude receptionist
Jul 25th, 2022

When we first joined Westend under Dr Hilary Willson, it was an amazing practice to come to. Over the years it has changed, and availability of appointments lacking. I am still waiting for a call back from the Dr I sent photos to in September! Oh but I have received an account for payment. For this reason and the many others over the past couple of years, I have changed practices.
Apr 19th, 2022