A1 Rentals Northland Ltd

If I could give this company no stars I would. Communication was horrendous and when I did manage to talk to them (she was either the manager or owner) they were rude and dismissive...you may say why use them then? Well they were cheap bottom line...I informed them it was for a surprised honeymoon for my mates...she blew the surprise when I had to give her my mates number for the booking and she rung him and when I said something to her about it she claimed she didn't know. She was ringing me on the day they were arriving in Kerikeri and yelling down the phone, asking me where were they, when I had already given her all the info about arrival times. When my mates finally found where she was waiting for them. She was extremely rude and judgemental towards them...Just because someone has tattoos doesn't mean you can treat them like dirt. I will tell anyone to run in the opposite direction, do not under any circumstances deal with this company
Jan 26th, 2021

Apr 15th, 2020

I love their no-frill no-expensive no-bxxx service.will use their service the next time definately.
Feb 8th, 2020

Rude lady on the phone. I tried calling their 0800 number which just made one ring tone and then went to the disconnected tone, I did try a second time to make sure. I then found their landline number and called this. The lady answered disgruntled and I explained that their 0800 number goes to a disconnected tone. She replied in a rude manner 'I am on the other line and you have tried to call 3 times, Ill call you back'. Based on how rude she was and now looking at some of their other reviews. I will not be hiring any vehicle from them. Absolutely no customer care with this company.
Feb 5th, 2020

We contacted the company and had a car delivered to our front door within the hour as promised. While the car looked older than other models it did what cars are designed to do, it got us from A to B. The vehicle was reliable and safe as well as economical. As well as this we had booked it initially for two days but required more days and this was handled very easily and efficiently. Would not hesitate to use this service if in the region again. Bill Nevin UK
Jan 12th, 2020