The Outdoor Room Company

Our Journey thus far (we are based in Waikato): - September 2022 - First contacted TORC (after seeing a great looking advert online), asking for quote and timing estimate for 2x Ziptrack outdoor blinds, with electric openers. Received a next day response with pricing and a phone conversation re timing ("it should be in before Christmas"). - Late September 2022 - Paid the 50% deposit invoice (a lot of money, but we were excited to get our patio sheltered from wind that was stopping us from using it as much as we'd like), and received a response that installation should be within 3 months (matching the verbal Christmas time-frame), and a promise that a project manager would be in touch with install date. - October 2022 - Emailed TORC after a week without a time-frame, and received a call back saying that the install would be the first week of January (after the Christmas break). A bit of a delay, and disappointing, as we chose TORC over a competitor based on a better time-frame - November 2022 - Received a call from TORC saying that they hadn't done electric openers before, and we would need an electrician to assist (a little nervous, but fair enough). - December 2022 - We organised for an electrician to be available for early Jan install - Early January 2023 - no advice re install date, so started chasing for an ETA - Mid January 2023 - After hearing nothing, we chased TORC, and asked if we could cancel our contract. - Late January 2023 - Received a phone call advising that the deposit would be lost if we cancelled, and that the timeframe had now been pushed out to late February, as there was a shortage of installers. - 20 February 2023 - Received a call, saying install would be today (22 Feb) 8:30am. Mad panic finding an electrician who would be available for the install on short notice, booked a local in for 9:30am - 22 February 2023 8:30 - Installers arrived with the blinds, but after 45min, they tell me that the factory got the measurements wrong on a main component ("this has never happened before")... They were very nice guys, and very apologetic, and the install is called off. The sparky arrives shortly after, and I have to turn him away Will update this feedback if/when the journey is over
Mar 2nd, 2023

We engaged The Outdoor Room Company to fit a roof over an outside deck / veranda on our 1950's weatherboard house. The end result was extremely satisfying, and the very proficient and friendly staff did a very professional job. The extra space and feature has blended in perfectly, and has made us feel the decision we made choosing this company was well worth while. Service: Roof installation
Mar 31st, 2023

From start to finish product all of the team were great to work with and very professional, the installation crew were fantastic always respectful and went out of there way to install (even in the pouring rain). Even though we had a long wait we couldn't be happier with the finished product and cant wait to spend many hours on our newly covered deck. Service: Roof installation
Mar 28th, 2023

Service: Roof installation
Feb 28th, 2023

Service: Roof installation
Feb 20th, 2023