shebikeshebikes Clyde

Poor experience. We rented an e-bike for myself and a push bike for my partner to complete the Dunstan trail over Easter weekend. The test ride at the office for both bikes was fine. The bikes were loaded up and off we went to Cromwell for the start of the track. However when we arrived in Cromwell, my partner noticed that the mechanism around his chain had been damaged on the trailer during the ride to Cromwell and the chain was making an awful chugging sound along with added friction when he went to pedal. He pointed this out to the guy who dropped us to Cromwell and the guy said it wasnt ideal but it would be fine to complete the trail. Now, we live by the shell be right kiwi code as much as anyone but in this case, she was definitely not right. We stopped multiple times on the trail to try and fix the chain issue with the tools we had but could not get it fixed. The result was that my partner had a horrible time - constant noise from the chain as well as added friction (especially unwelcome on the long uphills). We ended up having to alternative our bikes to complete the trail as doing the entire thing with a push bike like that wasnt doable. The worst part was, when we arrived back to the office and pointed out the issue to the guy receiving the bikes back, he said he couldnt understand why his colleague had let us go with the bike in that condition because he would have had the tool kit to fix it. So Im not sure if he just couldnt be bothered or why he didnt offer that. Beautiful trail but really poor service from this company. Make sure and insist that the staff address any issues you have with the bike before you set off as 42k is a long way to go if something isnt right.
Apr 13th, 2023

Rude customer service and lying about the track difficulty
Apr 11th, 2023

Mar 7th, 2023

Mar 6th, 2023

Good operator. Thank you
Mar 2nd, 2023