Cooke Howlison Holden

Unprofessional service. Thrifty company doesnt invest into basic tools. Couldnt perform task. As part of the AA breakdown cover Cooke Howlison were subcontracted to assist. When refuelling at an unmanned petrol station, our car locked us out with the key being inside the ignition. Not being prepared to be exposed to the cold for so long, we waited for about 1 hour for Cooke Howlison to arrive. Freezing, just to get someone rock up with nothing more than a simple piece of bended wire. That only scraped around the door a bit, but did not grip to pull up that little lock knob. Car couldnt be opened. We have been left with nothing more than scratches. Thanks! Just a piece of wire I could have found myself around the corner, I didnt need to ring a professional for that. You would think a company that is expected to perform such task would be equipped with a little more than that. At least the employee himself was a very pleasant guy! So that company calls in another company called Begg and we waited for another 30-40 mins in the freezing cold. Begg did a similiar method, just that they used something like a hollow wire with a metal string inside, that forms a sling at the end with some rubber bit around the sling. This one grabbed around the lock knob. The string was pulled and gripped the knob tight and was pulled up. Door opened. Very simple and effective. If that method wouldnt have worked out, he would have had a lock pick. Thats what you expect when you ring a professional. I feel sorry for the staff that have to embarrass themselves with the equipment given. Makes them look as unprofessional as possible and makes us wait and freeze unnecessarily long.
Oct 16th, 2020

Mar 13th, 2022

Great service , friendly staff
Oct 18th, 2021

Jul 11th, 2021

They are the AA agents. I had a break down and their service was fantastic. They did all they could to get the problem sorted out. Fantastic team. Thanks
Jul 10th, 2021