Remarkables Dental

I came to my appointment at 0820am, having driven two hours to get there only to find that Remarkables Dental had sent me a text message 10 minutes earlier saying they cancelled my appointment. The receptionist didn't even bother to apologise when I walked in. The day prior I spoke to the same receptionist when she rang to confirm the appointment and said I would be driving from 6am to make it on time. They never bothered to call me, complete waste of my time, would never go back. Shocking customer service. IN RESPONSE TO FEEDBACK - No you did not call my phone at all, there would of been a missed call. Nor did you attempt to call me again if I was to have heard the phone calling while I was driving and known not to continue on the drive. The receptionist was blunt and rude, she couldn't of cared less when I walked in
Feb 21st, 2023

Mar 18th, 2023

Experienced dentist and staff. Quick and all staff are empathetic and professional
Mar 17th, 2023

Hadn't been to a dentist in about a decade and was a little nervous what it would be like but all the staff was extremely friendly and made me feel at ease.
Mar 16th, 2023

I have to say the reception lady is very impolite, she doesnt even talk or look at people. I am the regular patient of their hygiene cleaning. She wants to charge me $193 but the website shows $193 for first visit new patient and $160 for regular patient. The reception lady said she have no idea about the price on the website. So I need to pay $193. Are you guys kidding? You have no idea about the information that posted on your company website?? After I showed her the website page she said thats for patient who comes every 6 months. So for the patient who booked late appointments is defined as non regular patient?? What a joke. Dont make excuses for yourself. I was book the appointment on Jan but the clinic cancelled it on the appointment date so I rescheduled for March. I just couldnt believe it was the customer service of a clinic that has been running in Queenstown for years. What a shame. I only paid $160 in the end by the way.
Mar 12th, 2023