Sunglass Hut Queenstown
Hours
Chamber Rating
-
laura whittingham
Apr 26th, 2023 -
Fabian Senf
Lovely staff, really helpful and took there time to consult me. Thanks!
Mar 29th, 2023 -
Siddharth Gaind
Excellent Service
Mar 21st, 2023 -
Mustang
The staff are amazing. The young girl with glasses was amazing and so friendly. More staff need to be like her. Thanks
Feb 24th, 2023 -
Helen J.
What a bad costumer experience! I went to the shop to let clean and adjust my glasses. After returning back to my hotel I noticed one of the spectacle lenses was full of scratches which haven't been there before! The next day I went back to the shop and explained politely the situation to the manager. First she didn't came up with a solution and said it's my problem and risk when one of their staff members damage my glasses. Imagine a store full of fancy sunglasses and they have such an answer to a damage one of their team members caused? After a looong discussion and waiting two hours close by to the store (because she had to call her manager), she agreed on organizing new correction glasses for me and deliver them to their store in the next city I would go to. Finally! I was sure the problem is solved. After a handshake I left the store in a good mood. As promised I sent her my prescription the next morning. But - what a a kick in the teeth: I never heard back from the manager! One of the worst customer experiences I ever had.
Jan 14th, 2023
Contact Info
- (643) 442-4425
Questions & Answers
Q What is the phone number for Sunglass Hut Queenstown?
A The phone number for Sunglass Hut Queenstown is: (643) 442-4425.
Q Where is Sunglass Hut Queenstown located?
A Sunglass Hut Queenstown is located at Shop 2, Town Pier, Rees St, Frankton, OTA 9300
Q What is the internet address for Sunglass Hut Queenstown?
A The website (URL) for Sunglass Hut Queenstown is: https://stores.sunglasshut.com/nz/ota/queenstown/shop-2-town-pier?cid=YEXT_NZ3033&y_source=1_MTQ0NzgzNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q What days are Sunglass Hut Queenstown open?
A Sunglass Hut Queenstown is open:
Saturday: 10:00 AM - 10:00 AM
Sunday: 10:00 AM - 10:00 AM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 10:00 AM
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Q How is Sunglass Hut Queenstown rated?
A Sunglass Hut Queenstown has a 4.3 Star Rating from 18 reviewers.
Hours
Ratings and Reviews
Sunglass Hut Queenstown
Overall Rating
Overall Rating
( 18 Reviews )laura whittingham on Google
Fabian Senf on Google
Lovely staff, really helpful and took there time to consult me. Thanks!
Siddharth Gaind on Google
Excellent Service
Mustang on Google
The staff are amazing. The young girl with glasses was amazing and so friendly. More staff need to be like her. Thanks
Helen J. on Google
What a bad costumer experience!
I went to the shop to let clean and adjust my glasses. After returning back to my hotel I noticed one of the spectacle lenses was full of scratches which haven't been there before!
The next day I went back to the shop and explained politely the situation to the manager. First she didn't came up with a solution and said it's my problem and risk when one of their staff members damage my glasses. Imagine a store full of fancy sunglasses and they have such an answer to a damage one of their team members caused? After a looong discussion and waiting two hours close by to the store (because she had to call her manager), she agreed on organizing new correction glasses for me and deliver them to their store in the next city I would go to. Finally! I was sure the problem is solved. After a handshake I left the store in a good mood. As promised I sent her my prescription the next morning. But - what a a kick in the teeth: I never heard back from the manager! One of the worst customer experiences I ever had.
Overall Rating
Overall Rating
( 18 Reviews )Write a Review
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