Sunglass Hut Queenstown

Apr 26th, 2023

Lovely staff, really helpful and took there time to consult me. Thanks!
Mar 29th, 2023

Excellent Service
Mar 21st, 2023

The staff are amazing. The young girl with glasses was amazing and so friendly. More staff need to be like her. Thanks
Feb 24th, 2023

What a bad costumer experience! I went to the shop to let clean and adjust my glasses. After returning back to my hotel I noticed one of the spectacle lenses was full of scratches which haven't been there before! The next day I went back to the shop and explained politely the situation to the manager. First she didn't came up with a solution and said it's my problem and risk when one of their staff members damage my glasses. Imagine a store full of fancy sunglasses and they have such an answer to a damage one of their team members caused? After a looong discussion and waiting two hours close by to the store (because she had to call her manager), she agreed on organizing new correction glasses for me and deliver them to their store in the next city I would go to. Finally! I was sure the problem is solved. After a handshake I left the store in a good mood. As promised I sent her my prescription the next morning. But - what a a kick in the teeth: I never heard back from the manager! One of the worst customer experiences I ever had.
Jan 14th, 2023