Vivo Hair Salon & Skin Clinic Remarkables Park

Im utterly disappointed by my visit to this salon. I came here for the first time on December 11. I booked an appointment online and someone rung me to confirm a time, I explained on the phone that i already had level 9 blonde hair with level 7 regrowth of about 10cm and I was wanting some warm brunette shades throughout my hair to break up the blonde and blend in my natural regrowth to a more balayage look. They assured me this would be fine and explained that there wasnt a category on the website to book this under so they would just book it under half head foils and I would be able to talk to the stylist on the day and theyd be able to do what I was after. The minute I walked in the door I didnt feel welcome. The stylist (Brenda - I later found out) ignored me for the first 10 minutes while I was sitting waiting for her, and then did not introduce herself to me. When she did come over she asked me what I was after and promptly shut me down with what felt like a verbal attack saying she did not provide those services and that I had booked wrong for a half head foils and that was going to get that or i should rebook with another stylist for a later date, or leave there was literally no other dates available until January and I had driven 1h and 15 mins to get there). As she was talking to me I couldnt stop myself from bursting into tears. She made no effort to console me, and ended up saying she could tone my hair all over with a darker ash shade (even though I wanted warm toned) but if she put in low lights then she wouldnt be able to tone the rest of the blonde to match (Im not a stylist but even I know you can tone the rest after you colour.). So she ended up getting an intern to tone my hair at the basin (who was lovely but hurt me so much brushing out my very brittle wet blonde hair in the basin and I was visibly being hurt by this and she didnt notice plus so much breakage happened when she did that). Then Brenda cut my hair and I asked to keep the natural U shape, not take too much off (only about 5cm) and layer it, with face framing bits. She cut my hair, but did not show me it, then curled it (and after it was curled I couldnt see the cut properly so didnt notice straight away) and while she was curling it she was like oh theres a really short bit here in the back whats that from and I was like ummm I dont know??? And she was like well I definitely didnt cut that too short and Im thinking its probably broken off in the basin when the intern was majorly damaging my hair. Anyway, the whole time I was just wanting to run out of there the whole experience was just awful and I felt unsafe. I didnt get what I was after, and was charged so much. I asked for a receipt of what services I was paying for and Brenda wouldnt give me one and said I could peep over her screen but she couldnt provide me with one. It was super shady. I was annoyed at that because Ive been to the vivo in Silvia park before and they are awesome and provided me with a quote beforehand AND a receipt. I was too upset to push the matter further and just wanted to get out of the environment asap, so I paid and left. The worst part is, she absolutely HACKED my hair. See below. It looks like a 2 year old chopped it with blunt scissors, Im so upset I dont feel comfortable having it straight where the cut is more obvious and I dont have the money (after spending $219 on this horrific toner and cut) to fix it. I just want to fix it :(
Mar 8th, 2022

Good service. Store manager Tania is from the UK and shes very patient and was able to deal with the Asians hair very well. Thumbs up!
Dec 17th, 2022

Nov 27th, 2022

Rude stylist. Been there once never again I asked if she could do a bob cut for me and showed her some photo inspiration but got shut down by the stylist and lectured me that it was not a bob cut. And i apologize bec i dont know the difference amd names of hair cut styles. her voice can be heard by other guest. Very humiliating. i forgot her name but she was quite old with glasses, blonde if i remember correctly. Service: Hairstyling
Nov 17th, 2022

Critical: Professionalism
Mar 15th, 2022