Aura Queenstown Limited

Myself and 4 friends have just got back from a lovely stay at Aura Lake Front apartments. The location was amazing, flat 2min walk to town with views of the lake. We found the rooms and space really comfortable and when we weren't exploring queenstown we loved hanging out there and playing some (provided) board games. The beds were comfy and beautifully made and we had great communication from the host Julie. We'd definitely stay again :) Thanks, Ria
Mar 29th, 2023

Jan 31st, 2023

We were so pleased and happy we chose their apartment in Queenstown for our holiday. Everything we need was already in there. Location was perfect! The place was immaculate and fully equipped. Will definitely book them again and recommend. Also, Julie was so lovely and excellent with the communication. Definitely 5 stars for everything.
Jan 23rd, 2023

Rooms: Spacious, clean and well appointed. Views are beautiful from the Tahuna Lake Front Apartment. Travellers and guests will want for nothing while staying with Aura Nearby activities: Everything is a literal hop, skip and a jump away. Walkability: Town is only a 4 minute walk from the Tahuna Lake Front Apartment. Meaning everything is close and easily accessible via foot.
Nov 13th, 2022

A group of 10 booked a holiday house that suited our needs - housed our group, had a spa, specific location totalling $8,350. As Covid hit, our travel plans were postponed and Julie offered to re book us in the house for a later date or give us credits on our accomodation. As the future was uncertain we took the travel voucher. Once it was time to re book I continuously asked Julie to let me know when the house would become available to rent again and to my surprise Julie informed us that the house had been sold and that we would have to book into another one of her properties. This would have been fine but all of the other available homes didnt house more than 4 people, had none of the ammenities that we had paid through the roof for, were completely random dates available and were in completely different locations - obviously not suitable for a party of 10 people. This is where things became horrible for myself and my group. Julie took a too bad so sad attitude saying that she would offer no refund at all, not even a partial one even though she was no longer providing the service that was paid for. I spent countless hours on the phone to NZ consumer affairs who assured me that what Julie was doing was completely unethical which I pointed out to Julie and showed her all the relevant online legislation, again which she cared little about. She then threatened to take legal action against us for writing a review which stated the honest truth that we had now lost thousands of dollars and that Julie rebooked the house for some of our dates. On top of this, Julie urged us repeatedly to cancel our booking so that she could re book the house (which she was able to do for some of our dates) so she had made double her money there. To which she in writing offered to refund us, then changed her mind and said that she didnt have to anymore. This went on for over a year, back and forth emails with Julie swinging from anger to emotional blackmail trying to say how much her and her home owners had suffered financially from Covid, like we all havent. Full disclosure, Julie in the end refunded us around $2,000 to be split between the 10 of us, which was purely the extra money she made for renting out the house for our dates, hardly a kindness. I unfortunately cant speak for the kind of homes she represents but this has easily been one of the worst experiences of my life and caused the most emotional stress while trying to plan a holiday. Thanks for ruining Queenstown as one of my favourite holiday destinations Julie.
Oct 17th, 2022