LQ Queenstown Hotel

Apr 27th, 2023

Apr 26th, 2023

Apr 19th, 2023

Apr 18th, 2023

Aircon problems / Smelly Room / Dirty Laundry / Bad attitude Mixed bag really - first room ( mountin view ) - there was a damp odour from the aircon, and a big pile of dirty laundry left in the corner of the room... I was moved to a new room ( suite ) ...unfortunatley this room has a sound like an old gurgling fridge emanating from the ceiling - I was moved again..The chap at reception was most polite aplogetic and gracious. The new room (Suite) was fine - except for the bathroom floor was dirty, with washing powder around the washing machine ... but otherwise clean. What really spoiled the experience was the rude and ungracious manager/owner at the end of the stay. My car was ticketed in the guest carpark for not displaying my parking card ... it had slipped forward under a tinited section of my windscreen. I took the ticket to reception and explained what had happened... and was met with a condescending and impatient 'this is the third time this morning' attitude from the manager whilst lecturing me and asking me 'why do you think we instructed you to put it there'. It was not explained to me there was an parking enforcement agency issuing tickets in the guest car park. I would have expected reception would be queried if there was a car suspected of being in the wrong place - in case a paying guest had made a mistake, or an event took place such as mine. I was asked to provide my car details at check in - so a quick check would have sorted this out before a ticket was issued. Whilst the manager eventually and reluctantly agreed to sort out the ticket, I certainly wasn't made to feel like a valued customer, just a nuisance - she seemed to overlook the fact I was paying her money and might need to stay in Queestown again. I am staying in Queenstown 2 days a week for the next 5 weeks, then monthly thereafter. I will not be booking La Quinta again. This lady/manager/owner needs to learn a few customer service lessons before she is stands anywhere near the front desk. Customers make mistakes, but they are still customers, and we are not limited for choice in this town. Basil Fawlty personified. Appalling.
Apr 16th, 2023