Scotties Car Rental Queenstown

Feb 6th, 2023

We had a confirmed booking made over three months in advance with Scotties Queenstown via Carwiz. The night before we flew out to New Zealand I got an email saying to call them, with no other details. When I called them they said they had "no cars" and couldn't tell me earlier because they "couldn't find my email address". The best they could do was offer to rent me an SUV at more than double the price of my original booking. So I was stuck with no car and no chance to book another one somewhere else at such short notice as everything in Queenstown was booked out. (A cynic might say they had realised this too, and cancelled my advance booking in order to rent my car to someone prepared to pay more money at short notice.) I would not recommend this outfit.
Jan 30th, 2023

Here is a list of problems I had/still have: - I was over charged by $22.78 and now Scotties will not respond to any of my emails. - It took an hour to be picked up from the airport which I then had to leave my partner and two kids at the airport for another hour because they only had enough room for one person to be picked up. I then went and picked up my partner and two very patient kids... - I specifically wanted and ordered a 4WD. However, I was given an AWD. (This needs to be more transparent) AWD and 4WD are not the same. Do not advertise 4WD if it isn't... (This was one of the main reasons I ordered a rental from Scotties) - The car seats were gross. We had to clean raisins out of them. They obviously had not been washed as they smelt bad. - Ski rack was old and the key chambers were very difficult to use. Trying to get snowboards on and off the roof racks for half an hour is not fun. - The windscreen was chipped
Oct 1st, 2022

Sep 27th, 2022

Never before have I been so traumatised dealing with a staff member from Scotties. I spoke to Brian (british accent) on the phone to arrange a pick up when I arrived in Queenstown airport. He was very rude and condescending. He said I haven't filled out "check-in" form that they've apparently emailed me. I explained that I never got the email but he kept talking over me & argued that they've sent it. I gave my email address again and he says my email was too difficult to write. How is this my problem? All my contact info was provided in the original booking, maybe he should have checked it. After waiting for >45 mins Christian came & picked us up to their office. He was nice and apologetic, but Brian doesn't work at the same office. In my experience, the rental company picks up the customer and go to their office and do the paper work. I understand they're short staffed, but the rudeness from Brian is unforgivable. No one should ever experience the rudeness and incompetency from Brian who hasn't a clue of what customer service is. It's not the impression you'd want of NZ. Avoid this company, if you want a pleasant experience.
Sep 19th, 2022