FINZ Seafood & Grill

nice to see
Apr 29th, 2023

We have eaten twice at Finz during our stay in QT and the food and especially the service from Chelsea was exceptional. The Bluff oysters were just great and one of a kind pacific oyster in our opinion and the seafood pasta divine. However we really enjoyed the personal service attention from Chelsea and her welcoming way to enjoy our dinners twofold.
Apr 29th, 2023

After three weeks in NZ, this was one of our best dining experiences- and Chelsea was the one to make it special not once but twice while we were in Queenstown.
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 27th, 2023

(Translated by Google) Didn't want to leave such a comment here but after dealing with the male manager I decided to write some review. I paid more than 10 dollars than the total amount with this male manager, and at that time I thought that GST was excluded or surcharge for this sort of restaurant was high. Later I figured that no number seems right with what I paid - surcharge was only 1.8%, the amount I was overcharged was more than 10%. I remember this male manger was the one who let me pay the bill, and also was the one to deal with the wrong calculation. He never listened. He rather accused me isn't that surcharge (that's 1.8%), transaction fee (not 1-3 dollars but like 10-15 dollars?), checking if I did order any drink (I didn't and that wasn't in the bill either), in the end I felt offended as there was no apology nor explanation about the situation. The way he communicated was like I was the one who was messing up with only a few dollars - you could do better. The food and the service was nice (I mean the all the server staffs and all) but if you have any problems in this restaurant, you won't have good experience. People make mistakes, and that's okay. But the way they dealt with the issue, that attitude... I was wondering if I was speaking other language. You sometimes need to accept you did something wrong and that could make a difference. It was good that I emailed and talked to the other manager earlier then talk to this guy. As the other manager confirmed me that the price should be a dollar more to the total bill. Is it because the number is stamped at the checkout counter with more than 10 dollars added, and so many bills are stamped? I was mistaken for a moment, and after organizing it in Excel, if it was Seo-Charge, 1.8 should be attached, and the receipt included gst. I paid the bill to the Middle Eastern male manager, but I had to ask him to correct it, and I didn't understand it, so I found it (maybe I pressed the tip button wrong somehow... But I remember pressing the oar after seeing the overcharged amount ) His response was rude and he tried to somehow make it my fault, or he only came out in a pathetic way with only about 10 dollars, and there was no apology. It's been a few days since I calculated it, but this number was so uncomfortable. When a problem arises, it is a place where you can only respond to it like this. (Original) Didn't want to leave such a comment here but after dealing with the male manager I decided to write some review. I paid more than 10 dollars than the total amount with this male manager, and at that time I thought that GST was excluded or surcharge for this sort of restaurant was high. Later I figured that no number seems right with what I paid - surcharge was only 1.8%, the amount I was over charged was more than 10%. I remember this male manger was the one who let me pay the bill, and also was the one to deal with the wrong calculation. He never listened. He rather accused me isn't that surcharge (that's 1.8%), transaction fee (not 1-3 dollars but like 10-15 dollars?), checking if I did order any drink (I didn't and that wasn't in the bill either), in the end I felt offended as there was no apology nor explanation about the situation. The way he communicated was like I was the one who was messing up with only few dollars - you could do better. The food and the service was nice (I mean the all the server staffs and all) but if you have any problems in this restaurant, you won't have good experience. People make mistakes, and that's okay. But the way they dealt with the issue, that attitude... I was wondering if I was speaking other language. You sometimes need to accept you did something wrong and that could make a difference. It was good that I emailed and talked to the other manager earlier then talk to this guy. As the other manager confirmed me that the price should be a dollar more to the total bill. 10 ? 1.8 , gst . ( ... ) , 10 . . .
May 1st, 2023