awesomeNZ.com

The worst service Ive ever got in NZ! We booked a tour from Queenstown to Milford sound with a glass roof bus. But the bus we got was an old uncomfortable bus without a glass roof. The bus driver was very rude! They sit me and my partner separately because the driver didn't bother to open the extra seat! It was a big disappointment and we don't recommend them at all especially if you're going on a romantic trip!
Jan 30th, 2023

Great experience, Luke was our tour guide for the bus tour and was great, very informative and friendly. Had a great time
Jan 16th, 2023

Shout out to Paul, the awesome driver. A great, if really long journey from Queenstown. Stay near Milford Sound if you can. Business admin/marketing need to work on the clarity of the pick up point in the emails and website, we were given conflicting directions and had to email for clarity. Also met another couple who were sent to another stop which meant they were sent to a pick up point further away and on the coach 30mins before they needed to be. So double check your pick up point. Id also take my own lunch, the sandwich provided was terrible, cookies, crackers, apple and juice box were fine.
Nov 27th, 2022

Would give zero stars if I could. Confirmed our location as Frankton bus stop at 7.10am this morning. My friend and I pre booked a taxi for 6.50am to ensure we got to the bus stop on time which was $30, bearing in mind when we booked this tour it said hotel transfers included. Yesterday someone CONFIRMED this pickup was Frankton bus stop and that you dont pick up from Hilton. We accepted this and I literally responded to you that the Frankton bus stop pickup was fine. At 7.30am we tried to call your company, as we have Australian phone numbers it wouldnt let us call the contact number you had provided. We then had to call our hotel (Hilton) in desperation for them to contact you to see where you were. They told us that you had left without us from another location. No one came to the Frankton bus stop. No one so much as made a quick phone call to see where we were??? Utterly unacceptable. We have now had to pay $40 for another taxi back to town and another $40 back to our hotel. We have been standing in the minus one degree temperature for over an hour with zero communication and a complete mess up of our plans. We are now unable to go to Milford sound as we have no more time here, which was our main reason for wanting to visit Queenstown. You have ruined everything. I will never recommend this company to anyone and have made sure everyone knows what has happened to us this morning. I have screenshots of all correspondence with someone named Angelique, and will be seeking further compensation.
Nov 4th, 2022

DISAPPOINTING! Im sure this trip would have been wonderful if the departure times were communicated to the group. Twelve of us were left waiting at the Athol St bus stop for over an hour in 3C temperature only to find out the tour left at 6:55am when our bookings said 7:40am. There were four separate groups waiting and ultimately missed out on this tour. My group of 5 only came to Queenstown for Milford sound. We spent $1000 on accommodation, $1800 on flights and $800 on this tour (total $3600) just to miss out on experiencing Milford Sound. Another family flew from India and also missed out. How does a tour group leave without 1/4 of their passengers? No change was communicated to us despite me attempting to confirm the departure time the day prior. The worst part? We were told by another of their own drivers that this had happened earlier this week and six others were left stranded under the same circumstances! Total incompetence by this company. Word to the wise, go through a different tour group if you would rather not waste your time + money. What a disappointment.
Oct 28th, 2022