Sarah's Cottage

Dec 24th, 2021

Due to Corona I had to cancel 26 accommodations for our trip which where non-refundable. I asked if they could make an exception given the circumstances and refund the downpayment. 20 of them where so kind to do so. 5 others would offer us a voucher, which we wont be using. But the gesture is great! And 1 replied that they followed the terms and conditions of our agreement and would not refund the amount. All fair. One could try and no harm done. But Cadrona never got back to me. Though early on in the pandemic they could find me very quickly to ask if I was still coming so they could charge my card for the second amount of the down payment for my stay in november. Note on 06/09/2021: After all this, the owner says that I never booked with them. Which is not true. So I uploaded cancellation request (one of a few requests I send them because they never answered) and the booking confirmation.
Sep 12th, 2021

Sarah's Hut is in a beautiful location with mountain views out of every window. The kitchen was fully functional with a stove top, microwave/oven combo, blender, toaster, kettle, honestly anything you need to bake and cook, Sarah has got it! I was very excited that I was able to bake some brownies one night. The decor is very beautiful and cozy. She has everything you need to stay warm, blankets, wall heater, heated blankets and towel warming rack. I was stoked about the heated towel rack! Sarah made me feel very at home and welcomed, and made sure I knew how to operate all the different gadgets in the Hut and suggested some hikes in the area. The Hut was in the perfect location as it was in between both Wanaka and Queenstown which was great to access all the hiking in both areas. Overall, I would definitely recommend the Hut for a cozy mountain retreat.
Jul 28th, 2020

Aug 3rd, 2019

(Translated by Google) Very bad experience. He charged us for a service without enjoying it. The hostess behaved very badly, she charged us for the room and its cleaning, despite the fact that we canceled it and we did not enjoy the accommodation. Be careful and be very sure of the reservation, because this person does not listen to reasons and will charge you the full amount, even if the reasons for not being able to go are beyond your control. Depressing behaviour. (Original) Muy mala experiencia. Nos cobr un servicio sin disfrutarlo. La anfitriona se port muy mal, nos cobr la habitacin y su limpieza, pese a que la cancelamos y no disfrutamos del alojamiento. Tened cuidado y estar bien seguros de la reserva, porque esta persona no atiende a razones y os cobrar el importe integro, aunque los motivos de no poder ir sean ajenos a tu persona. Deprimente comportamiento.
Jul 26th, 2019