MacNeil Jones Pumps - Dunedin

Our household pump started exhibiting strange pressure problems resulting in a dribble at the taps. I called Macneil Jones Pumps and we ran through some simple fixes over the phone but came to nothing conclusive. No problem, the technician and as it turned out business owner, said he would call later that afternoon after completing his scheduled jobs. By 5pm I figured it was getting late and Id phone the next morning and reschedule but at 5:30 he arrives and sets to work testing the pump and associated plumbing. The diagnosis was a faulty pump which needed replacing. We live in the country so I said we can survive no problems without water for a night and suggested returning the next day, but he insisted that thats not how they do things at MacNeil Jones. He drove back into town to pick up a replacement pump, then returned to install and test it. Old school customer service that sadly you dont see that much of any more. Totally customer focused and highly approachable. If you need anything related to pumps dont phone a plumber, instead phone the experts at McNeil Jones. Thank you!
Jan 28th, 2023

Mar 13th, 2023

Fantastic family business highly recommend this place
Mar 6th, 2023

BIG THANKS To the Team at MacNeil Jones Pumps for the excellent service and problem solving for my Grundfos pump that was very unhappy. If you are looking for support and reliable honest service for your pump needs, can't go wrong with this team on the job!!
Nov 21st, 2022

Always have the correct water filter in stock and they keep a record of what you brought last time.
Sep 26th, 2019