Heaven Sent Pet Cremations

Great service from Heaven Sent in a sad time. Thanks Allan.
Mar 28th, 2023

To be honest, this service doesn't even deserve 1 star. The only positive I have is that I got my pup back after a right old rigmarole. I placed an order via email, had no response, sent it again, no response so I then called Allan and we confirmed over the phone. A couple weeks pass and I go to collect my order. I was in Dunedin (I live in Central Otago) to pick her up the Friday she was apparently ready, but due to heaven sent screwing up our order (only providing pups ashes back in 1 cardboard box, when we emailed and confirmed on the phone she was to be split in two and placed in two rimu urns) I then had to drive out to Green Island to drop her off to Allan, missed an event back home that night due to being mucked around by the confusion at the vets and dropping her off, I then had to come back to Dunedin the following Monday just to pick her up when I should have been able to collect her the first time around. I have now paid all invoices at the vets (actually over paying their invoice by $13.26) and they are hounding me for further money. I have never had such poor service from a business.
Jan 29th, 2023

Apr 17th, 2022

Such a wonderfully kind and sensitive service. Jo was a great support during that what was a devastating experience. I cannot recommend them more highly.
Feb 3rd, 2022

Amazing Staff, Jo especially made a sad experience a touch more bearable. Many Thanks
Nov 21st, 2021