Hertz Car Rental Queenstown Airport

Returning the car at Hertz Queenstown Airport is complicated. We didnt see signs or directions on how to see someone from Hertz. The rental return parking lot is far from the store. You need to walk with your luggage to there. Arriving at the store (that we had to ask random people where it was) there was a sign of no public attendance. Luckily we met an employee leaving the store and she helped us (btw she was friendly and helpful). Since we had extended our rental agreement over the phone with Hertz Picton we needed to chat to a Hertz employee to make sure what was going to be charged. I have to say that other than that we had a good rental with Hertz Picton. The car was in good conditions and the staff helpful and friendly. I recommend Hertz but the return at Queenstown Airport could be improved a lot.
Mar 29th, 2023

Mar 20th, 2023

Mar 13th, 2023

Sold out when we tried to hire.
Mar 10th, 2023

Had a bittersweet experience at Hertz with way too much hassle. We had to rent the car for 7 days from Queenstown. We booked Nissan X Trail but that wasnt available so Reena, the customer service staff shared they have RAV 4 / Mitshubishi Outlander. We asked if Mitshubishi Outlander had maps navigation & was a new 2022 model with all the features, she said yes, but when we went to pick it up we noticed it was an older model, it didnt have inbuilt maps, nor did it have ADAS which are very important features for foreign tourists. Upon asking to change the car to RAV 4 as we were still at the airport, she said that wasnt possible as car wasnt available anymore. Upon requesting the manager, he asked to call back by 2 pm and RAV 4 was available then. So we finally changed and Natalia was helpful during the transition. Due to shortage of staff the renting process took us way longer than expected, we were supposed to pick the car by 10:30 am but the waiting time & process of renting took us about 45 mins to get free during our initial pick up.
Apr 10th, 2023