Plumbing World

What ever you do, do not deal with Kathy, if you have to go here at all. Extreme lack of product knowledge, poor communication, terrible customer service and not a single apology for continual errors and delays costing us at every step made for a terrible experience all round. Any other person we dealt with in the store had answers, why not you? Ordering a simple vanity became a nightmare with errors made from the get go. Delivery was never organised meaning our plumber was mucked around, not knowing a special waste was needed meant more incorrect orders and delays and what should have taken 1-2 weeks was drawn out over 4+ painful weeks where she would call us with bad news after bad news and not a single apology (whether she meant it or not). 10/10 do not recommend. Learn your products Kathy and know when to smooth over the situation with some decent customer service.
Jun 6th, 2021

Muppets, the lot of them, they dont except cash which is legal tender, I hope someone takes them to court...Tell everyone, avoid this business like the plague.
Mar 9th, 2023

Mar 8th, 2022

Very knowledgeable, friendly and efficient sales person Becky, ensured that the correct products were ordered to replace existing. Will definitely return in the future, thank you.
Jun 14th, 2021

Great,super friendly service.
May 4th, 2021