Campervan Hire Queenstown

This was our first time using Wicked Campers and it was both a good and bad experience. When we arrived to pick up our camper the organisation wasnt great, it took over 1 hour for them to get our camper ready for us. We were not given the camper we had paid for which was a cartoon camper, instead we were given a plain black one which was disappointing. We also noticed the front tyre was flat and it turned out there was a nail in the tyre and they had to replace it which further delayed our roadtrip. Once everything was sorted we drove off and noticed the camper was still dirty and on an empty tank of fuel. This was frustrating as we had to fill up at the first fuel station we could find, we had already been delayed enough and just wanted to get on the road, and the fact we had paid a $90 cleaning fee for our camper after use and had been given a dirty camper. Finally we were on the road and from there onwards our experience was great. The camper was super reliable and fuel efficient, we had no further issues and had the most amazing time. I think if the organisation of this company was better our experience would have been better. In the photos for our camper it showed curtains on the windows and we also did not have this. I think we are just disappointed for the price we paid and what we received, especially at peak time and not being given exactly what we had paid for.
Jan 7th, 2023

Perfect no frills minimalist van for 1-2 people. Fairly priced and solid option. We loved the it. There is a key drop off at this location in case its after business hours.
Apr 1st, 2023

Feels like you been scammed first getting awesome price on the website $80 a day and then you getting slammed by some absolutely stupid fees like Certified Self $90, Contained Vehicle $100, Remote Location $100 Service Fee $50 Short Hire Fee $200 (Under 10 Days) Booking & Administration Fee $58 And then on top of that GST Whats joke fees are higher then rental and insurance
Apr 1st, 2023

Thanks for getting back to me not. We are very saddened now not to go on our break. So not happy
Jan 3rd, 2023

Their vans are not in good condition and arguably NOT SAFE! We rented with them and upon arrival had trouble checking in. There was no one stationed at the office. No signs. No instructions for check in. Nothing. I finally called and was able to get ahold of someone. Apparently nobody was in the office that day and my key was in a lockbox they then were able to provide a code to. Fine. Not the end of the world. Just a slight delay and confusion and we were able to get going. The van itself from first glance was not in the best condition, but we didn't notice anything egregious. The cigarette lighter/phone charge port was falling out of the socket. There were splattered stains on the ceiling and sleeping mats.Fuel was a little less than 1/4 tank. That kind of thing. We took photos to cover our bases and we were off. Here is where the real issues occurred. While driving through a pass coming back from Aoraki/Mt. Cook our tires blew out. The front passenger tire was completely blown and the rear passenger tire was in the midst of deflating. We were lucky nothing bad happened and we were able to pull over on the side of the road safely and quickly. We had one bar of service (by walking around searching for it on the side of the road) and were 30 miles minimum from the closest towns. We called multiple different numbers on our bookings for roadside assistance (their booking states we get roadside assistance) and each one directed me to another number saying I was calling the wrong number. I finally got ahold of someone named James (from Australia). James was the best part of this whole affair. He was very helpful and was helping me contact tow companies that might be able to come get us as we had spotty service. So, thank you James, you really saved us there. Once the tow truck driver arrived (was also very kind and helpful), we found the tires were in horrible condition. The ones that blew out/went flat were 12 and 6 years old (it's recommended and law in some cases that tires are replaced after 5 years). The two tires still intact were also in poor condition with minimal tread left on them. Our tow truck driver drove back a few miles and verified that there was nothing in the road that we might have hit. We had to pay for a lengthy tow to the next town, pay for a hotel for the night, and pay for the two tires. Dealing with the company afterward to sort the bill was frustrating. The only thing they refunded was the cost of the tires. Reading the fine print on their contract states that tow service is not covered (so I am not sure why they state in the standard font portion that they provide roadside assistance as they do not cover the cost of the tow and the numbers listed for roadside assistance kept telling me to call other numbers for help). Their fine print does state that if we were unable to use the van for a night we would be able to receive compensation for the time we were unable to use it. When I pointed that out, they stopped responding and I have not received a refund for the night we were unable to use the van.
Mar 15th, 2023