CurtainStudio Dunedin

Very poor customer service. Seem unorganised, the consultant didn't even bring any samples and said there was only 2 options. She turned up in what looked like beach wear and did not look professional or like she was representing curtain studio. She said I could come to the shop to see the white and charcoal options she mentioned. When I went to the shop there was in fact other options. When I asked her about those she said oh yes you can have those but they are more expensive... I was shocked she didn't even think to offer them to me. I had specifically asked for them to be back rolled, they called me saying they were ready and I brought them home only to find they were not back rolled. I called and they initially said that they could be fixed at my house only to find out that the guy I spoke to "says some unique things" (according to the other person I spoke to) and had to be sent away to the warehouse for fixing. She came and collected them and said she didn't know how long it would take but would let me know when they were back. The consultant was supposed to call me and let me know when she would be able to bring them but instead just turned up on my door step at about 6pm, sweaty from the gym, and said oh hey I've got your curtains, I left my phone at home - according to her she only lives around the corner from me.. We then tried to install them only to find that they had been re rolled crooked and when installed you couldn't even wind them up as they would bunch and crinkle. I called again and they sent out a contractor to see what was wrong who said sorry they have to be taken away to be re rolled. At this point I said no thanks and requested a refund. The refund was processed and I've heard nothing about when they will collect the blinds. Avoid them if you can, if you need something cheap then be prepared for the hassle and stress that this company will give you!
Aug 9th, 2020

It's average
Oct 2nd, 2022

It took over two years to have simple roller blinds installed. Stock was lost, measurements had to be taken twice, and the blinds were finally installed without the correct cords which took yet another six months of waiting. Communication from staff at curtain studio was poor and I would not recommend using their services.
Jul 7th, 2022

Wow. You cant return items barely touchef
Jul 1st, 2022

We have had the pleasure of working alongside Cath at Curtain Studios for quite some time now, getting curtains and blinds for our Motel complex. She has been so lovely to get along with and nothing has been a bother to her! She came out and pre-measured all of our rooms so that it was quick and easy to replace nets etc. as needed. We would highly recommend Cath and her service and professionalism. - Katrina & Robyn from Alexis Motor Lodge Dunedin :)
Jul 20th, 2021