Wensley's Cycles

Weve purchased two bikes from here today & exceptional service from Rob & the team including free delivery of one bike on his way home (the other one had to be ordered in) We were felt welcomed and extremely comfortable in store & there was no pressure to buy anything despite them putting a bike together specifically for us to trial - The best 100/10!!
Apr 7th, 2023

Went there wanting to like them as they are a local firm but found their service a little slow and they seem disinterested in fixing our tyres. Still waiting for puncture repairs after two days another repair shop in town can do it within 4 hours. Maybe they are just busy that is why I have not given them lower rating.
Feb 11th, 2023

Went to Wesley's this morning for help putting together a bike tool kit for an upcoming event. Extremely helpful and didn't try to oversell to a biking novice who doesn't know any better. Stoked with the service, will definitely be back for any biking needs and highly recommended for anyone else's too!
Jan 30th, 2023

If youre looking for quality cycles and equipment with outstanding customer service and repairs, then Wensleys is the only place you need to go. Never had any issues with any of the bikes we have purchased from here, serviced with a smile and any small change (baskets on kids bikes, kick stands, swapping seats, etc) often done for no charge. Always made to feel welcome with kind help and answers to all my dumb questions.
Jan 29th, 2023

Me and a friend just finished Tour Aotearoa and went into the shop with two problems to solve. The first was boxing our bikes up for the flight back to Auckland. Rob and the team were beyond helpful: they found us a couple of very sturdy bike boxes, and also helped us out with extra packing materials, tape and markers. All done with a smile and a genuine desire to help us weary bikepackers on our way;the whole team are just such good people. The second problem was one I had with a Specialized pump Id purchased at a bike shop in Palmerston North, and it had failed within a few days of use. Rob didnt hesitate to get the Specialized rep on the phone and got me on the path to getting sorted out. I cant say enough good things about Rob, his team, and his shop. 100% recommend, and wish they were my local bike shop back in Vancouver, Canada!
Feb 7th, 2023