Flight Centre

The team at New Plymouth Flight Center have been amazing to deal with. We booked our Europe flights through them in 2018 for travel in 2019; they made the process so easy! We decided while we were away (2019) we would travel to the states in 2020. Well we all know what happened in 2020! Lisa has been fabulous with the fast responses and keeping us up to date with all the changes/cancelation/refunds that come with the pandemic travel disruptions that the world is living with now. Thank you Lisa for all your help and we will be back in to deal with you again
Jan 31st, 2023

We went in to find out about a holiday to Europe, 2 girls were there, neither greeted us which was odd as no other customers were in the shop, so I approached the closest and quickly explained we were looking for some info then as we stood there awkwardly I said "shall we sit?" response was "sit, stand, I don't care, I'm looking at lunch menus" she literally had no interest in giving any advice about any travel, funny that being in a TRAVEL AGENTS. The other one wasnt interested either. Needless to say we left pretty quickly and let her get on with what she was going to pick for lunch. Second time I've found this place unhelpful and not interested in providing any sort of service. There won't be a third
Jan 29th, 2023

Really rude girl at NP store Zoe, unhelpful and unprofessional. Honestly Flight Centre, is that not YOUR job to help customers given the exorbidant costs and your personal mark ups ? Useless - don't bother calling, do yourself a favour and cut out the middle man and book yourself !
Dec 19th, 2022

Dec 13th, 2022

Jennifer tume was awesome to deal with while organising our honeymoon to Rarotonga. As covid was nearing an end but with restrictions still semi in place she did the best job at reassuring me and helping me understand everything surrounding that. We ended up having the best time and will use her again for our next family holiday! Always available and was quick to respond to any and all of my queries. She went above and beyond and we are grateful for that! Thanks again
Nov 22nd, 2022