AA Auto Centre Hamilton

Great service as always.
Apr 3rd, 2023

I went there for a silver service but I have to comment, service this time around was absolutely horrible. I had a great experience at the Te Rapa centre last time so its such a shame. On dropping my keys and as advised by reception, I was in for a service and was told it would take at least half a day. This was the first off point for me as my previous service done by the te rapa centre did not take that long. Then, I was asked if during the service we find any faults that need repairing, would you like us to proceed or to give you a ring to inform first? I went for the latter of course. However, on picking my car up, they informed me of an oil leak which they discovered DURING the service when they put my car up the hoist. They asked me if I ever noticed my car smelled of petrol and I replied no! Genuinely never had this issue before. Lady at the front went on and on about how the fumes were dangerous and could make me a sleepy driver. AA let me leave with my car reeking of petrol which it never was prior to sending it in to their workshop. So I guess my question is why was this not raised at any point when my car was there?? They did not ring me about it at all and this was not an issue at the previous service. Then the lady went on about how this couldve happened in between services but I got my WOF done less than 2 months ago at VTNZ and one would think given the severity of the issue, I would fail that surely. Even more terrible was that they could only get me in for a full check the following week. And said my whole back seats would have to be taken apart for them to spot where the leak was from?? And that that would take the whole day?? AA at Te Rapa could fit me in the next day but they fell short of expectations as well. Told me to leave my car there and after 4-6 hours of it sitting there, I finally got a call informing they could not have a look on the same day as my tank was full of gas! This is the most ridiculous thing Ive heard. Even talked to my dad who is a mechanic about it. Went to 5 different mechanics and they were able to diagnose AND fix the problem within the hour. My car has been driving mint since. I dont know if I can ever trust AA as much as I did before after recent experiences.
Mar 13th, 2023

Good customer service and full pay used AA membership is the lower prices
Mar 1st, 2023

Great place definitely going back great service, polite, friendly and professional staff.
Feb 28th, 2023

Great service and fantastic staff.
Feb 20th, 2023