Shine

Absolutely terrible service in the centreplace store on Monday ( Public holiday) I walked into the store to hear Suzy who I believe is the owner complaining to a customer about how her staff were allowed the day off but she had to work!!! I was very rudely spoken to by her while in the changing room about freeing up a dressing room anytime soon? Shed offered no help to me since entering the store and I was not even close to finishing trying on the dresses I had in there. I was hurried along after literally a few more minutes and when asked if she could take anything out for me when she pulled back the curtain while I wasnt fully dressed & before I even had time to gather a couple of items to pass out to her. She then said rudely through the curtain that I had quickly closed are you going to buy anything!!! This absolute appalling service was finished off by me handing her back the dresses to which she put out her arm, said nothing to me, gave me the dirtiest look and went to grab the items from me and then let her hand down on purpose causing me to suddenly take the weight of the garments and then she proceeded to drag the beautiful new season Augustine dresses across the shop floor to the counter where she hung them on a low rail where they lay draped over the floor like they were old clothes!!! I was shocked and honestly could not believe how rudely I was spoken to or how unprofessional she acted! Im a fairy regular customer - she knows me and knows I purchase from them and this service was beyond appalling. I couldnt wait to leave! Thankfully she is not normally there on a Monday and Renee who usually works Mondays is nothing short of amazing with very friendly service, an extremely kind approach and genuine delight in helping you have a memorable shopping experience. There is absolutely no excuse for treating customers in this manner and nobody deserves to have the experience that I did that day!!!!
Jan 31st, 2023

Mar 15th, 2023

Shopped with Shine multiple times now! Wow what an amazing store with an amazing selection and such kind people! Cant fault them in that there is definitely something for everyone. Big thanks to Suzy and Jo the owners for helping me with my drama of trying to pick a dress for an engagement party! Honestly so helpful, best service in Hamilton by far! Thank you thank you thank you! 100% recommend
Mar 12th, 2023

I have been a customer at Shine for 7 years since I brought my very first Augustine piece for a special event. I have always enjoyed getting my Augustine sell out pre order items from the friendly gals in store and going into store to try different, exciting and new pieces on. However, after going into store a month ago over a long weekend to show my daughter the shop I admire and introduce her to her first piece of Augustine we were rudley treated by one of the Owners after trying on some pieces. Firstly my daughter was asked to show and help the owner where she got the items from in store and help them put them back and when she asked if we could hold an item and come back after grabbing a bite to eat was told she couldnt hold it and if she wanted it she would have to buy it there and then, and they were closing early that day. I was asked which item I was going to buy then after trying on some items and I was undecided and said I would think about my decision. I was rudely asked If I actually shopped at Shine or do I just buy from Augustine??!!! I guess the manager didnt realise a regular customer and how rude and horrible he was on our visit. I was so embarrassed in front of my daughter and she had the worst experience shopping there. We are very disappointed with how we were treated and we managed to find the same item she wanted from another stockist as we were so rudely and badly mistreated. I havent been back to the shop since and not sure if I will purchase again from a shop I have been a loyal customer to for many years. Really angry with my mistreatment and bad customer service.
Feb 18th, 2023

Shipping costs are horrendous
Dec 12th, 2022