Genesis

No power for a week due to Cyclone Gabrielle. Feel for the families out there who went without for longer! Compensation offered was three hours free power.
Apr 30th, 2023

Spends millions on bloated management and IT structures becuase under the covers the company is run by self centred career hoppers who care about their own goals vs actually making meaningful value for consumers. Quite happy building apps that coat millions literally to tell you how much they are a screwing you so some manager can boast about their software development experience to land their next 6 figure role.
Apr 27th, 2023

Apr 26th, 2023

If have a problem it's best not to call as really don't care about customers.
Apr 20th, 2023

Never been one to post a negative comment on a business but as Im sitting here in my home without power. A fridge/ freezer full of food thawing and a house of people I cant feed. Im going to share this experience. Returned home at 5 to find my power was turned off. Never had issues with bills so I called genesis only for them to tell me they dont know why the powers off. They have no clue why, what they do know is we have to stay home and wait for a technician. Can they give us a time ? No. I understand the people on the phones are not to blame and I have been patient throughout this experience but the food ruined, Uber eats I have had to order unplanned and the lack of organisation and information from genesis has been an unwelcome way to start a long weekend.
Apr 6th, 2023