Tenancy Services - Hamilton

I agree that the service is pathetic. The landlord lodged a bond refund form a month ago, they are still keeping the money. They refuse to answer most of the questions and finally put me on hold for an indefinite time. However, through the non-direct questions, I managed to get from them, that they received the bond refund form. Unbelievably awful service and there are no options for what you can do with it as this is only the way you can lodge the bond.
Mar 9th, 2023

Pathetic service in regards to bond refund. I submitted a bond refund form more than two weeks ago. After giving them a call. They said our lines are busy. So I sent them an email. Immediately they sent an automated reply, that you have to wait 15 working days-3 weeks. What's taking them so long. I've now waited the 15 working days and the last I was told, is that you've already received your refund, referring to a tenancy further down the track. After emailing the Ombudsman and presenting my evidence, then finally I was refunded within 2 hours of the email.
Feb 7th, 2021

Had a friend call and ask for help with a bond refund and was lucky enough end up on the phone with Eric who was amazing. Unbelievably patient, kind and helpful.
Jan 15th, 2021