Carpet Court Hamilton

Nov 28th, 2022

Nov 28th, 2022

Jun 26th, 2022

they deserve no star at all! the worse business i have ever dealt with in hamilton or nz ever! very costy and very very bad service after i purchased the carpet and installed. stuff answered calls but not giving me any information but just kept telling me someone will ring me back in 10 mins then disappeared. they i had to kept ringing back, my questions was how long the warranty for my carpet i installed from them. they just refused to contact me and kept telling me they dont know. when i said there might be something wrong with the carpet as it was not installed properly initially, someone named Tracy Buchanan answered the call started questioning me as a policewoman, did you drag the furniture when moving them instead of lifting them. or did you wash the carpet yourself by hiring the rug washing machine instead of hiring some professional company? etc. she was questioning me like a policewoman talking to a criminal. the attitude was way bad, and bossy. i have never had this bad experience in nz ever before. carpet court does not know how to communicate and run a business at all. they dont deserve any star. i have to put one star so i can post this review.
Dec 10th, 2022

Update: I'm very pleased to report Carpet Court came through. Funds have been returned. I've given them an extra star accordingly. But it still took too long & processes/communication with customers needs improvement. Very quick to take our $6850 deposit on new hard flooring, but when we decided to cancel the credit contract 3 working days later, Carpet Court really dragged the chain. I had to phone almost every day to get our own money returned! Who has time for that? Unacceptably difficult. Store manager Tiana doesn't even have working voice mail on her mobile phone. What? When Brooke assured me she'd sent all the paperwork off to Q Mastercard to refund the $4035 we put on the card, I followed up with a phone call next day. Q Mastercard said they'd received 'nothing and no cancellation of long term finance was requested' by Carpet Court. They said it's easy to do - the merchant just needs to jump on the online Q Mastercard portal and request a cancellation & it's done. But CC still dont appear to have done this despite me asking all week. 2 stars because initially, Brooke and Emma were awesome.
Jul 14th, 2022