Estella Arden Hair Salon

I paid $190 for my hair to be coloured and cut in a bayliage/root fade style I was very specific with pictures etc and she said that she could do it. Now $190 is a very good price for that as I would have paid $300 elsewhere. However I am very disappointed with the results unfortunately, I did not get what I asked for and will now go else where to just get a global colour and fix it. I was vocal about this when asked, however she just told me that is how it is done and if I had curly hair it would look different. I won't be going here again and suggest that if you are after a good bayliage/root fade you save your money from being wasted and go elsewhere too. I wanted the colour to blend nicely however I have got very obvious thick streaks that start about 2 cm from my scalp, very similar to what you would get with foils.I paid $190 for my hair to be coloured and cut in a bayliage/root fade style I was very specific with pictures etc and she said that she could do it. Now $190 is a very good price for that as I would have paid $300 elsewhere. However I am very disappointed with the results unfortunately, I did not get what I asked for and will now go else where to just get a global colour and fix it. I was vocal about this when asked, however she just told me that is how it is done and if I had curly hair it would look different. I won't be going here again and suggest that if you are after a good bayliage/root fade you save your money from being wasted and go elsewhere too. I wanted the colour to blend nicely however I have got very obvious thick streaks that start about 2 cm from my scalp, very similar to what you would get with foils. Update June 16 - I have been in contact with this salon on multiple occasions in regards to my dispute and they refuse to give me a refund and have instead have offered me products or treatments for "free" that are not even of equavalant value. They continue to say that I was happy when I left the salon, however this was very much not the case and I made that very clear (even asking if they expected me to pay when I was leaving, however not wanting to scare the other customers (there were 3 customers) that were still getting their hair done.). I have had the hairdresser call me on multiple occasions seemingly for no other reason that to argue about my review and tell me the reason my hair is so damaged and breaking is because I had bleached it before and not told her (I was very explicit about the fact that I had had it done before. ). I have had a second opinion from another hair dresser who has agreed that this shouldn't have happened and what I received was not bayliage (as requested) and it looks nothing like the photos I provided. Not to mention the fact that they are asking me to remove my review and even offering/bribing me free product to do this. I do not believe that removing of changing this review would be fair to any potential customers as people need to know what they're in for and all reviews should be honest. (I haven't even included everything in here as I don't want to tarnish their reputation from what I hope is and will be a one off experience) I believe it is possible that most of the positive reviews on here are fake or inaccurate. This is not a professional salon at all please I urge you not to waste your money here, save it and go somewhere reputable like Kitzo (they're more expensive but worth it)
Oct 16th, 2020

Feb 27th, 2021

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value Service: Hairstyling
Jan 9th, 2021

Have had keratin straightening for years as I have thick, curly hair (slightly afro) but this was the first time in NZ using KeraOrganic and it was a great product. I had the treatment at Estella Arden a month ago and my hair feels in better condition that the products I have used before - I would definitely go back.
Jan 8th, 2021

Dec 8th, 2020