Pathlab Waikato

Apr 24th, 2023

wait time 2hrs isn't something to be proud of
Feb 20th, 2023

December went in with my Grandaughter while her mother parked the car. Was spoken to very rudely by receptionist for not wearing a mask. And sarcastic remarks when I said she had been sent by her Doctor just cant remember the exact exchange but on telling my daughter when she arrived about rudeness she said oh they are always like that in there. Will never return there again. Receptionist needs some training on how to respect people .
Jan 30th, 2023

01/02/2023. Went in at 12:00 for a blood test. The white haired woman on reception was incredibly rude and dismissive when I asked her to clarify what she meant as I did not understand what she was saying. Not due to an accent just the way she was explaining registering my car in the park. She was very impatient and disrespectful. Her colleague at reception looked embarrassed as did the patients in reception that could hear her speak to me. When I sat down a lady I did not know costed that she was shouting at me. The positive was the clinician that took my blood. Room number 3- he was excellent.
Jan 13th, 2023

Another RUDE experience. On Wednesday the 21st December 2022, at about 8.30 am, I went in just to drop a sample (specimen). There was a white rack placed on the front desk. I put the sample in the tray and as I turned around to leave, the lady at the counter-(an elder lady) very RUDELY said you should join the line.I just stared at her. She said you just squeezed in.She picked up the sample plastic bag, looked at the document inside it for 2 seconds and said ok thank you and I left. I felt so insulted and started to have a low self esteem. Her tone was so RUDE and LOUD that people sitting there were staring at me. I just put my head down and walked away, feeling so ashamed. Why do I need to join the queue and keep waiting, when I can just drop the stuff off and leave? Pathlab should have a separate desk where samples can be dropped off. No point in joining a long line and waiting, just to drop a sample. I have read other peoples reviews about the lady at the counter. If she is the same one I am referring to, then I dont think her attitude has changed. Does she need some training as to how she should be presenting herself to the people. We are human beings and we need respect. I hope change will happen in the way Pathlab staff esp. at the front desk, deal with people. Thanks.
Jan 4th, 2023