Annah Stretton

I had a worst customer service experience here. Jo's attitude is really arrogant and she doesn't let you go until you buy a dress.
Dec 3rd, 2022

I went to Annah Stretton Hamilton and tried some dresses and they didn't fit me and I said "I don't want to buy them" and the lady whose name is Jo who has black curly hair and who is very tall told me the alteration is free because they have alteration seamstresses and I purchased one of the dresses and I said I am going to Christchurch and she told me the alteration seamstress's phone number and I went to the Christchurch branch and met the seamstress whose name is Sonya and Sonya did alteration and she asked me to pay 50 dollars. Since Jo told me it's free and I was really surprised. Sonya didn't tell me that she is going to charge me until I received the dress! If she told me she would charge me 50 dollars, I didn't ask her to do alteration and I would have brought it to another seamstress. Sonya said if I don't pay she will take a legal action and I had to pay 50 dollars. I called Jo and she said she didn't say it's free and she is a liar. If it's not free I didn't buy the expensive dress. The dress was about 160 dollars and alteration was 50 dollar. Would you buy a dress if 1/4 was of your money is spent on alteration? I will never buy any clothes anymore in this store or in Christchurch. If their attitude was good I would have bought many though. I feel I am robbed.
Nov 20th, 2022

I don't like Jo. She kinda forces you to buy a dress.
Nov 18th, 2022

I shopped in the Hamilton store last week. The staff member was so helpful and even offered to make a small adjustment to a dress I tried on. She was the perfect mix of helpful and attentive without being pushy. I'm very happy with my purchase.
Nov 15th, 2022

A nice store with plenty of styles and a variety of sizes. The woman in the store was fantastic and very helpful.
Feb 14th, 2022