Jacqui E

Ive never left an upset google review before, but after my experience in store this morning, Ive been upset all day at the horrible customer service (or lack of) service I received in store today. I was shopping for a work Christmas party dress, and going between stores in centre place to find something. I walked into your store and saw the attendant down the end. I smiled (wasnt acknowledged back) and browsed, she walked from the back to the counter, no acknowledgment or asking if I needed assistance yet. I keep looking around, and I start to feel uncomfortable in your store Im the only person walking around and this lady hasnt come to help or even acknowledged me by saying hello. I walk right past her at the counter as she is writing in a book, SHE DOESNT EVEN LOOK UP! at this point I realised its intentional, by her not looking at me or even saying hello, acknowledging the human in store I realised then, as she had seen me earlier walk in that I wasnt worth her time as a customer. I stayed in your shop for an uncomfortable 3 mins with no acknowledgment until I finally left. I left the mall so upset. Im in my thirties now and worked retail when I was young, I know how the training works, this person wasnt ill trained, this person wasnt having a bad day, that person was a judgemental dare I say the R word. And its definitely left the most sour taste in my mouth towards that store.
Nov 28th, 2022

Nov 16th, 2021

Nov 5th, 2021

Once again I had an awesome shopping experience with Kendall. She really couldnt do enough and has a wonderful handle on her stock. Made my day! A real asset to Taking Shape. She loves her job and speaks so highly of her Company. It shows in her care for customers. Shop is packed to the gills. I think a larger premises would be great but most importantly extra cashier stations. Ill be back for sure! Thanks Kendall.
Nov 30th, 2020

Loved my whole experience in the store. Ange was so nice and helpful ( so was the other younger girl, I'm sorry I didn't ask you your name!). I wasn't sure what to expect and was even hesitant cos it was my first shopping experience in NZ on my own (moved here last September but didn't shop much until now). They were so friendly and even made conversation with me while helping me out. I went back a couple of times to buy more stuff. Will surely go again. They've also got great stuff.
Nov 26th, 2020