The Tooth Group

Went once.Checked. Problem still persists.
Apr 7th, 2023

I've visited the Tooth Group twice now and on both occasions I have had an exceptional experience. I like how you can book online. This makes things quick and easy. The Hamilton East branch is tidy and clean (bathroom included). I like how the staff are professional and knowledgeable, they present options without obligations or pressure to accept. They also have a TV on the wall so you can watch while they work. I absolutely loved this. Nothing worse than having to look at a dentist while they fiddle around in your mouth The work they have done on my teeth is flawless. They listened to my concerns and carried out appropriate work. I gave the Tooth Group 4 stars because, I, personally, would like an option for a payment plan (dentists aren't cheap) but payment must be done at the time of service. And also, while I appreciate reminder emails to book in each year, they came more than once which came across sort of pushy. One more thing, was that when they send the reminder txt, it asks you to confirm with a txt message but it charges you for the reply. Over all though, these guys are great snd know what they're doing. I recommend
Mar 27th, 2023

Dr. Christine was as gentle as possible and non judgement.
Feb 26th, 2023

Had a couple of appointments for dental repairs following an injury. During a tooth extraction, which I've had before, they were really rough and ignored me saying that they were hurting my jaw, face and lip, which they kept squashing between my teeth and their hand. I ended up with a split and swollen lip, wounds inside my mouth by my lip where skin was actually taken off, lots of swelling and bruising to my face, jaw and neck. I found out just after the first appointment that they refused to provide ACC the costs for my claim and their excuse was them saying that 'ACC always declines claims by saying it's decay', so I had to get WINZ assistance. They also charged a lot more than what they quoted me and what their fees in their website are. Within a few months, each tooth they worked on had cavities, one had a couple of cracks and they haven't replied to any of my calls to fix them. I've since seen a few dentists for quotes to repair the damages and they've all said that the extracted tooth could've been easily repaired, that it was just laziness. Thanks a lot.
Feb 11th, 2023

I have been going to The Tooth Group for a few years now, and I have never been to a better dentist. As someone with an irrational fear of dentist's, Dr. Christine Lim has always been so accommodating and very pleasant to deal with, not to mention very patient and understanding when it comes to needing to stop. It's made getting all my dental work a lot easier and less stressful (not to mention the cost is not as bad as other places). The receptionists and dental assistant's are always smiling and engage in conversations, so the overall experience is very pleasant (for going to a dentist, after all). Would highly recommend this dentist to anyone.
Feb 10th, 2023