Te Awamutu Funeral Services (Alexandra House Chapel)

Attended my uncles funeral here, and at first, the male funeral director was rude about the zoom link when I asked him how to get it? He said I dunno (in an annoyed tone) when there was only few minutes to go until the service. He then told me to email someone to get the details (He couldve just shown me where the office was right away as it was only 10 steps around the corner!) Once I finally got the details to share with our extended family, that was fine. However, he wasnt very helpful considering the time sensitive circumstances. I also felt the service was really rushed, considering the amount of people in the room, with unclear communication of how to say our goodbyes before the lid of the casket was put on. A lot of people missed out because the MC didnt explicitly announce that everyone could say their goodbyes, she just asked if everyone could be quiet/silent? Although, I believe my uncle wouldve been happy with his send off, I cant help but feel the staff couldve been more considerate and caring, especially if this is their everyday jobs/career. This is an industry that requires the upmost respect and integrity. It was annoying to feel like it was just another transaction for them.
Jul 22nd, 2022

Garth and Lynette guided us through the successful organisation and implementation of a service for a dear family member. They helped us navigate a difficult situation calmly with care and respect for our unique wishes.
Jul 20th, 2022

I would like to thank Garth and Lynette for there help and support in this difficult time. From the very first day, through the week, the ceremony and days after the cremation they were there for us to help. Any glitch could be fixed and was done effortlessly. Everything that was asked to happen they had arranged for the family. They work 24/7, no matter what time or day they were just a phone call away. We have such an amazing memory of this week , filled with love, support, family and friends . Thank you for your guidance. With love the Benioni's
Jul 18th, 2022

From the very first phonecall, we could feel the compassion and support of Garth and his team at a very unsettling time. We had no experience in planning a funeral and so suddenly. We felt instant confidence to follow Garths guidance even after such a short time and no previous connection personally, reassured that Garth truly heard our vision for the tribute we were planning and was able to assist us perfectly. His recommendations of a celebrant were a perfect fit and the whole process was so much more comforting than we had initially expected. No request was too hard and you were always on the end of the phone to answer any queries, and walk beside us. You have the perfect balance of professionalism and support to let your clients feel like they are among friends and not alone at such a time. We were very reassured to know our Father was in your respectful and genuine care. You were so available to us at that time, it was hard to recall that you were accommodating other grieving families at that time also, as we never felt rushed in any way. You are truly where you are meant to be and thank you too Lynette for your careful attention to detail contributing to things all running so smoothly also. Thank you for your truly outstanding service to our family at a very difficult time. We have absolutely no hesitation in recommending your service within our region. Kind regards Rebecca Brears and Family
Feb 25th, 2021

Appropriate decor for the occassion!
Dec 14th, 2020