Waters Day Spa

Just wanted to say how horrible this place is. I was given a voucher as an early birthday present. The voucher never arrived in the first place after two months of waiting. Luckily I managed to call and book an appointment for a manicure and pedicure which I was told would cost me $114.00. When I showed up for my appointment the beautician treating me had know clue about the appointment and what I was there for. It took both the Owner/Director and the beautician good 10 minutes to find my name on a notebook. I asked the owner/director why they had not posted the voucher in the first place. She was like I dont look after couriers. Because they didnt know what I was there for Christine (Owner/Director) asked the beautician Taylor to give me a pedicure focusing on my toenails only as according to Christine because this had her Companies name so Taylor should focus on my toe nails not on my heels. By this time, it was already 20 minutes or so into my appointment time. Taylor was lovely but didnt exfoliate my toes and never worked on my heels. She also didnt massage my feel. Taylor rushed to put nail polish and didnt let it dry properly as we had already started late causing my nails polish to smudge. My nails were filed unevenly they dont event look round like I had requested. When I went to pay for my appointment, I was told that the whole package cost me $115. $85.00 for the full pedicure which never happened and another $25.00 for gel polish. When I asked for the balance, she said there isnt any. I clearly didnt ask for this package and had not booked for this. I thought I was there for the basic package and that I would be back there for Manicure. Christine said because we are number 1 we will forgo the additional owed. Clearly the owner of this company likes to humiliate and reap people off. She kept telling me to drink the alkaline water which I had left on the reception desk as this was the only waiting area. The owner is so full of it, telling me we are Number 1. Go to this place if you want to see this woman humiliating others or treating others as inferior. Thanks for the bad experience. They don't deserve any stars.
Jan 27th, 2023

Lovely pamper place.
Apr 23rd, 2023

Mar 21st, 2023

Fantastic service, beautiful setting. Top notch!
Mar 12th, 2023

Love this place! Christine and her team are always so welcoming - feel like a VIP every time I go. The treatments are amazing and the atmosphere and little extras make it so relaxing
Jan 30th, 2023