Pascoes The Jewellers

Awesome first time experience here! Staff were helpful even though they were busy ( mid morning Saturday) Nice range of jewelleries and watches! Definitely no pressure to buy, compared to others!
Apr 15th, 2023

Nice helpful staff, recently purchased a nice watch from here.
Nov 27th, 2022

Beautiful customer service
Nov 20th, 2022

Really disappointed with the service, Not recommendable, It is totally wastage of money and time to buy something from this store. My brother gifted me a Pascoes gift card. I bought a watch from that card and some balance left. When I tried to use that balance, the customer service lady said that there is no balance in the card. I NEVER USED THAT CARD EXCEPT THAT FIRST TRANSACTION AT THEIR STORE. It was clearly a fault at their end but they never accepted it. Then they made a formality to send the matter to their head office. I had to go to their store for five time regarding this matter and ended with nothing. I lost my time and money and got nothing in return.
Oct 11th, 2022

I was given a ring as a birthday present last year. Within that time I have had to have it repaired twice. I spoke with someone helpful who said someone from HO would be in touch to discuss options with me as I wanted a refund. I cant trust this as a product. No one contacted me until I got a text to say they had ordered a replacement in. When I called I was told that my option was to accept a replacement or exchange only if I had the receipt. So much for expertly crafted to the highest quality - enduring treasures to last a lifetime and beyond. as their website states
Oct 10th, 2022