Novo Shoes Hamilton

Most often in this day and age it is hard to find A++ customer service, I'd like to give a huge shout out to Caitlyn at The Base, she went the absolute extra mile to help me out, succesfully, confidently and cheerfully!!! Novo, remember this and look after her! 2 other staff at Novo also tried hard to help, they also are worth mentioning, shame I don't know their names, 1 was at Manukau the other was Sylvia Park, shame that they couldnt send the shoes to Hamilton, they weren't allowed to, when they really wanted to! Novo, a sale is a sale. Think about it Novo. I tried calling Novo for help, no answer, no replies to my emails even. I want to thank these 3 people. But Caitlyn, is the one who pulled it together to make it happen! She's 1 in a million. THANK YOU CAITLYN. P.S I LOVE the Novo footwear, Novo is second to none for price, style and originality!! Cheers, Rody
Mar 28th, 2023

Poor customer service. Had asked for a shoe size, the lady just left it on the desk and went out the back . BOTH STAFF DIDNT EVEN OFFER HELP TO MYSELF OR MY SISTER . if I could review with no stars I would.
Mar 19th, 2023

Mar 17th, 2023

Shoes are stunning, However the customer service is appalling! Took my Bridesmaids in to pick their shoes and all staff walked out. Asked to try on shoes and they left them at the counter. Purchased all shoes on the day. Returned 2 days later to purchase another pair. Staff remembered me but same old poor customer service.
Mar 6th, 2023

Poor customer service for my partner. Had to approached counter to staff member. Requested size for a heel and sat down, waited to them. After a while realised that the staff member had put the size on the desk and carried on with something at the desk, without saying anything. When asked if thats the size requested she said yeah, and then once collected shoe from desk, and turned around the staff member said something quietly, unsure what, but I cant imagine it was good, otherwise she would have said it louder. Such poor service!!!
Feb 6th, 2023