Jago Town

All day fun for kids.
Mar 29th, 2023

Disgusting behaviour from management/staff of jago over phone today . We were booking a big party room for my daughters 5th birthday for 2 hours, willing to pay full price, staff had informed us we were allowed and if not busy we could pay for extra kids over the 24 limit as they said the big party room was big enough and the process was going well with staff over counter and over phone conversations only to find out today that what staff had told us yesterday and the day before is no longer allowed and that staff shouldnt have said we could book room out for 2 hours and pay for extra kids . The fact that we were wanting to book the party room for a extra hour but still willing to pay the full price of a large party but being told no is ridiculous because you have no one booked in and you would have still gotten the price of 2 birthday partys . The miscommunication between Staff at Jago town is terrible as none of yous are on the same page.
Mar 19th, 2023

Playground is a lot smaller than expected. Ordered pizzas and chips, came out nearly cold. Tickets for 2 kids, food above, 4 drinks, $125! Don't recommend. Staff!!
Mar 1st, 2023

Very tidy, reasonably priced, the extra for socks was a suprise, customer service could do with a bit of work. Otherwise good
Feb 12th, 2023

Shout out to the lady with short hair and a black cap who is a gem in true customer service! After a little while of waiting for one missing item of our order, I returned to the counter to ask. There was a bit of confusion in the beginning but the lady did not hesitate to rectify the situation without excuses or complaints. Thank you for the special drink! Clean equipment and premises, seemed well looked after, air conditioned at the right temperature, friendly staff who were very attentive even on the playground, good variety of activities for the kids. Parents are allowed to supervise their children on the equipment. Food was good, I would ask for less salt on the fries next time. Only downside is the price tag with $19.90 for 2+yo which would make this rather a special occasion than a regular outing. Remember to bring their socks for the kids, otherwise you have to purchase a pair for $2.50. Adults are allowed to wear their own normal socks.
Jan 10th, 2023