Poolwerx Hamilton

Always helpful and knowledgeable
Jan 23rd, 2023

Communication is very responsive These guys are the ones for professional pool servicing
Jan 7th, 2023

Excellent service and a friendly team
Sep 30th, 2022

Just been cut off by one of their drivers as the lanes merged in Horotiu towards Te Rapa. As a heavy truck driver I see this often, but to do this in a business marked van is beyond thick. Teach your drivers that once the lane merges and they're only half way up a 20 metre vehicle, it's not advisable to accelerate up to the front and force the truck into the curb.
Jun 23rd, 2022

An incredibly disappointing experience. The owner is very dishonest and deflects all responsibility. Our Dolphin pool robot stopped working. We dropped it into PoolWerx to get tested on November 17. They required the power cable so this was dropped in on 19 November. I rung to check on progress five times prior to Xmas. Each time I was told that they were waiting on shipping new parts in order to repair the unit. This is our only means of cleaning the pool, so we are reliant on the robot. I rung again on 14 January, so basically two months later. I was told that they were still waiting on parts. I stated that I found that hard to believe given id had items from Australia in a quicker time. The person said they were waiting on parts from the Dolphin distributor. I rung the Dolphin distributor who told me that no parts had been ordered, nor any contact made. The Dolphin distributor got in touch with PoolWerx and arranged to have the unit sent to them, and a loan unit was sent out immediately. Within a week I had my repaired unit returned. The dishonesty and constant lies is the aspect which concerns me. I would suggest anyone think twice before using this business if my experience is anything to go by. The Dolphin distributor on the other hand were simply amazing, owning the issue and getting it rectified very promptly. Their customer service could not be better.
Apr 21st, 2022