Grandeur Thermal Spa Resort

We were disappointed. Whilst the beds were comfy and the shower had decent pressure that was where to good stopped. There were cobwebs everywhere, the surfaces were dusty and the place needs a Vast amount of maintenance. The place is very disjointed with a large shed thing in the middle which appears to be unused. The spa bath was stuck out the back and was not very inviting at all.
May 1st, 2023

Will not book here ever again. Dining chair not sturdy. Looks too old.Not worth it for our payment. my mom almost fell from their dining chair. stairs too noisy when used. found cockroach under the bed. shower drainage unable to drain the water and dirty. No appropriate lock for the toilet. Someone could come in anytime while your in the shower or toilet. Really not worth it. I was hoping its clean and tidy. I mean look at the dining chair.
Apr 24th, 2023

Grandeur what a joke. This place has been the worst place I have stayed in NZ. Better to camp in a tent than go here. First of all our room was dirty, still had stones on the carpet, and upstairs was even worse old ear buds and cobwebs and roaches (Yuk) chairs were broken could not sit down at the table as there were 4 of us. Bathroom had roaches and the walls had black mold. An absolutely disgusting place. Sleeping the night gave my family the hibi jebies as we felt echy all the time. Just a run down place. (Yuk yuk yuk)
Apr 24th, 2023

Apr 21st, 2023

The rooms are very dated, superficially renovated but not well maintained - the photos on the website do not match up to the real thing. To say this place is run down is an understatement. Damp, sour smell in our unit. Cockroaches in the bathroom and kitchen (live and crawling). So much mould growing on the bathroom ceiling and also on grouting. Hair inside all vanity drawers. Dead insects all over the floor, in the spa and on window sills. Used cotton buds on top of the bed heads. Curtains hanging off the rails. Weeds growing in the spa room which also had holes in the roof. Spa too dirty to even contemplate getting inside. Broken chair leg on dining chair - thankfully noticed by my husband before anyone sat on it and had an injury. Thankfully the sheets and towels were clean. Such a shame as the surroundings/grounds are so peaceful. We survived one night but was so dirty we didn't even want to risk making a hot drink in that unit. Didn't use the shower - thank goodness for hot pools in Taupo. Very overpriced given the state it's in. Would NEVER stay here or recommend to anyone in current state - save your money and health and find somewhere else to stay in Taupo.
Apr 17th, 2023