InterCity

Cup holders and arm rests would go such a long way by means of comfort. Respect for the bus drivers that have to haul with all that heavy luggage on busy days.
Apr 25th, 2023

Did 2 trips recently (Taupo-Auckland return). One way, the bus was late as we were waiting for the bus driver to turn up in Hamilton(left 40 min later than scheduled). On the way back was even worse, with some young people swearing loudly the whole trip which made few passengers feel unsafe. Made a complaint via website, and got a rubbish response, so 1star to customer service as well. Do not recommend.
Sep 7th, 2022

I recently did a 2 trips one from Hastings to Hamilton and one back The first trip from Hastings to Hamilton was good the bus driver was very pleasant and informative he gave clear information about upcoming stops and times. I paid alittle extra for gold class which was worth it for the long trip but for the last 2 hours the driver politely asked me if I could sit in a seat up front due to over booking which had very little leg room so that part didn't feel like gold class. But for a 5 hour trip it was pretty good and I'm glad I had such a nice driver this time. (4 star) ---- Now the trip from Hamilton to Hastings our female driver checked us in early saying the other male driver that we were waiting for was usually late but once he arrived they they would swap and she would drive us down, but when the bus arrived we got on and as the drivers exchanging info we could all hear both drivers yelling and the male driver swearing. Once that stoped and our driver got on the bus she was in a foul mood and basically yelled at afew passengers that were quietly eating that they better not leave their rubbish behind as she works a 14 hour shift. Then as we were leaving Hamilton she gave us unclear information over the intercom at first saying NO food or drinks on the bus but then saying no drinks of certain types like cans but it was unclear if we were only allowed to eat and drink certain things or not at all. The trip itself was alright and once the driver calmed down she was pleasant. (2 star)
Nov 2nd, 2022

23/08/2022 Palmerston North to Tauranga. Driver was friendly enough but terrible driving. He didn't see a car coming through a roundabout in Turangi and had to slam on the brakes, we then pulled into toilets and a police car pulled up in front and asked for his licence. He had seen what happened but let him off with a warning. We then went through Taupo and he went straight through another roundabout causing another car to have to slam on their brakes as they were already coming through and had right of way! Seriously Intercity, you need to ensure you have safe drivers, if you are short of drivers then you should cut the runs down. No excuses when safety should come 1st. I was travelling with my grandson in the front seat and saw it all, very scary. The bus was good with WiFi and it was comfortable, just the driver...
Aug 13th, 2022

The trip from Auckland to Hastings was great, l have done this trip a number of times and it could not have been done better, however l believe heating the bus should be from the floor first, once again l got off with very very cold feet.
Aug 1st, 2022