Chantilly's Motor Lodge

Very disappointed. Decided to book here but made the wrong decision. Went to check in but couldn't check in until 3.30 at the managers own fault. We had already paid for our one night but when went to check in was told we had to pay again as she couldn't locate our payment (which was 4 days ago). We reluctantly paid and when got to room we saw that we had been charged twice. We went back to reception and did not want to refund us, made excuses she had to ring her bank and she didn't know how to refund, to add to it went to fill up the spa bath and the water was warm on the bridge of cold, this was only at 8pm. Worst service I have ever received and recommend everyone who has stayed here to check their bank accounts! This manager is a lying thief.
Apr 8th, 2023

Stayed here before but will not bother again. As previous people hv said got sent a message advising room will not be ready until after 3pm so went into town. Rude lady on reception checked us in seemed to hv great difficulty in finding reservation. Eventually got to our room to find there were no towels. Called reception she said sh will bring but never did phoned again still didnt bring partner went down and clear she had no intention of bringing them and demanded room number before handing over. Foreign owned and run badly.
Apr 6th, 2023

Apr 4th, 2023

Hotel from hell. Stay here at your own risk. I have never experienced such rude behaviour from someone. I was screamed at by the manager, kept waiting for an hour at check in when others who came after me were served, then told our booking was cancelled. I had already paid and had a confirmation email. Beware also anyone with a disability. They do not cater for you and will refuse access with a service dog.
Mar 31st, 2023

Mar 17th, 2023