Pilbrows Watchmakers

Very disappointed in this place. I put my grandmas clock in to be repaired in April. They said they would assess it and give me a quote. I waited 2 months and hadn't heard anything from them. I went in and asked for an update to be told they were short staffed and someone would be in contact soon. 2 or 3 times I was told someone would contact me and I'm still waiting on those calls. Finally I got a quote and told 4 weeks turnaround. After not hearing anything from them I went into the shop several times to get an update and each time I got we are short staffed and someone will contact you soon. After waiting so long (October now!!) I finally told them I just wanted my clock back regardless if it was fixed or not to be told the was on the bench having final checks and would be ready within a week or I could pay $65 now to collect it. Thinking it would be done I waited a further week. After calling them AGAIN i was told the clock was ready and i could collect it from the workshop. Got my clock back paid the $125 or whatever it was and the clock still doesn't work! Waste of money, time and effort. Very very poor communication and disappointed in the end result. Certainly would not recommend.
Dec 10th, 2022

Put my Omega Seamaster in for service as found Pilbrows to be the best price in NZ for cost and honesty. Communications was great and happy with the work done. Highly recommended.
Jan 29th, 2023

Jan 27th, 2023

Friendly, professional service!
Jan 20th, 2023

Oct 4th, 2022