Crowsnest Apartments

Apr 2nd, 2023

We rented a 2 bed/2 bath with water view. The room and building are extremely clean and well cared for. The room was shown as in the photos online. All communication with the owner was easy and pleasant. Unfortunately, we were there during the cyclone last month so we had to leave early. We are hoping to return to New Zealand and if we do, we will definitely stay at the Crow's Nest.
Apr 1st, 2023

Yes, this is family managed; by the mafia family. Cyclone hit them and our prepaid reservations were not refunded because we didn't cancel in time. Really? You were hit by a cyclone, the power was out, the roads are closed and under a travel warning but you charged us for a room we couldn't use and you couldn't provide. Unbelievable.
Mar 30th, 2023

Mar 22nd, 2023

US tourists BEWARE. We had prepaid reservations for two nights while Cyclone Gabrielle hit the Bay of Islands, the worst storm in New Zealand this century. There were red warnings for rain and wind and the roads were closed for several days after the Cyclone passed; we made the right decision to not go into the storm. Even though we didn't use the rooms, they didn't have had anyone else to rent the rooms to and the power was out so the rooms weren't available to be rented, our request for a refund was refused. The reason was their "cancellation policy". We didn't cancel far enough in advance so they felt justified in keeping our money. Their policy on their website states "Cancellation fees are at the discretion of Crows Nest Apartments Management". Even though they could refund the cost of the rooms, at their discretion, they chose not to. This "family" business is looking out for their family, not yours.
Mar 9th, 2023