Smith & Smith Lower Hutt

Seems understaffed. but Great service.. Great couple of guys that did my windscreen.. very helpful, Thankyou :) Give these guys a payrise.. from me in the blue Toyota . Oh and a great price, $500 for a windscreen, wipers and windscreen rain stuff
Mar 29th, 2023

Booked in and repaired window in under 2hours.
Mar 17th, 2023

The only reason for the 2 stars was due to the fact that the guys I dealt with instore were very lovely and helpful. I took my car in for a windscreen replacement after it had cracked. The job took 1 hour and it showed after I had realised there were multiple issues. Most of the issues I managed to get resolved but it showed poor workmanship. The first issue was my residence parking permit was discarded with the windscreen that just so happened to be picked up by a truck before I picked my car up. This issue was resolved via WCC. Thank you to the guy instore who offered to pay for the replacement if needed. The second issue was that the mics in my car were snipped off, but they were happy to resolve this issue via allowing me to invoice them with the cost. The third issue was the rain sensor not stuck back on properly, so I was unable to leave it on the auto function. Not a big deal for some but just exemplifies the poor workmanship. I was able to speak to some friends at Coventry Lower Hutt who helped me resolve the issue. The fourth issue was the contact centre, I was told I would get a phone call back from a team leader in regards to getting the third issue resolved, however it has been around 2 weeks and still no call back from anyone. Very disappointed as I had to go out of my way multiple times to resolve an issue I didn't cause. I have spoken to many people about this issue and they reiterated that they would not use their services and it would have been better to go elsewhere - I would have, if I knew insurance companies allowed you to go to a place of your choosing. Would not recommend taking your vehicle here unless you have knowledge about vehicles and can check over your car yourself before you drive away to avoid any issues. A huge thank you to the guys at Coventry Cars Lower Hutt, especially Shane who had advised me on where the issues were and where to go to resolve them - very knowledgeable and helpful! Service: Auto windshield replacement
Mar 15th, 2023

Always spot on
Mar 8th, 2023

Fabulous staff
Jan 19th, 2023